Frequently Asked Questions

General

Can you a build custom module for my organization/client?
Yes. Connect with us via the live chat bubble or send us an email at hello@niagaramodules.com with details of what you want to build. We’ll get back to you with follow-up questions and arrange time to connect further.
Can you design custom interfaces or graphics for my organization/client?
Yes. Connect with us via the live chat bubble or send us an email at hello@niagaramodules.com with the details of your project. We’ll get back to you with follow-up questions and arrange time to connect further.
How can I suggest a topic or post for the NiagaraMods Blog?
Hit us up on chat or send an email to hello@niagaramodules.com with your suggestions and you may see them on the NiagaraMods blog.
What is your privacy policy?
In short, we will never share or sell your purchase history, personal information including your name and email address, or your browsing data with third parties. We do not track your browsing history across any site other than our own. We use basic analytics from Google Analytics to monitor site performance – this analytics data is non-personal and accessible only to NiagaraMods staff. For more information, view our full privacy policy.
Do any modules support Niagara AX?
No. While the team is very experienced in and has built Niagara AX modules in the past, our sole focus with NiagaraMods is support for Niagara 4.
Are you affiliated with Tridium?
We are in no way affiliated with Tridium Inc. However, our staff includes Tridium-certified systems integrators and developers.

Have feedback or a quick question?

Connect with us live via the chat bubble below.

If chat isn't your thing and you need support with a NiagaraMods product or service, you can sign in to your account and open a support request.

Free Library

Why do I have to create an account to download modules from the Free Library?
NiagaraMods is committed to providing industry-leading tools for Niagara 4. To use our free tools, we simply ask that you create an account and subscribe to our mailing list.

When you're a subscriber:
  • You have access to our entire library of free modules, graphics, and utilities
  • We will never sell or share your personal information
  • We will only send emails about site and product announcements – and never more than twice per month
Do free modules require a license?
No. Currently, none of our free modules require a license.
How can I suggest a feature for an existing module or request a new module?
Connect with us via the live chat bubble or send us an email at hello@niagaramodules.com with the details of your request.

Purchasing Modules

Do you offer free trials?
Yes. Many of our modules run in a limited capacity without a license. If you need you to try the software for a longer period of time or need full access to verify something in your environment, connect with us via the live chat bubble or send us an email at hello@niagaramodules.com and we’ll do our best accommodate your situation.
What payment methods are accepted?
We currently accept all major credit cards. We can also establish traditional invoicing for your business. If you would like to set up a business account, reach out via the live chat bubble or send us an email at hello@niagaramodules.com.
How long will it take for my module to be available after purchase?
Your module and license will be available for download immediately after a successful purchase.
Do you offer free or discounted modules for non-profits, startups, or educational organizations?
Yes. For information please reach out via the live chat bubble or send us an email at hello@niagaramodules.com.
What type of support is offered for purchased modules?
We pride ourselves on our availability to our users. We offer three different methods of support to all customers:
Can you install and configure a purchased module on my project?
In most cases installation is up to you and we will provide support services if you run in to any issues. We can, however, refer you to certified systems integrators who can install and setup our modules for you.

Module Licensing

How do I license the module I purchased from NiagaraMods on my station?
Modules you purchase require the NiagaraMods License Service to be installed on your station. Once installed, the service will automatically connect to our servers and download any licenses assigned to your station’s Host ID.
How do I install the NiagaraMods License Service on my station?
Installation consists of downloading the module and adding it to your station. Detailed step-by-step instructions for this process can be found on our support page.
Do I need persistent internet connectivity to keep a module licensed?
No. To automatically download licenses, you only need internet connectivity one time. The license that is downloaded will be valid for one year. If you do not have internet connectivity you can still download and install license files manually.
How can I download the license file for my Host ID manually?
In our License Manager you can download or email the license file for your Host ID. To install the license file on a station, follow the instructions on our support page.
Will my product licenses ever expire?
No. Licenses for individual products purchased through our web site never expire.

The License file in your station has its own expiration date and automatically expires one year after it was generated. If your station is connected to the internet your license file will automatically update on a regular basis and the expiration date will be pushed out. If your station is not connected, you must update your license file each year manually. More details and step-by-step instructions for this process can be found on our support page.
What will happen if my station's license file is expired?
Your purchased product will enter in to a mode with limited functionality until you update your station with a valid license file.

The License file in your station contains your product license information and automatically expires one year after it was generated. If your station is connected to the internet your license file will automatically update on a regular basis and the expiration date will be pushed out. If your station is not connected, you must update your license file each year manually. More details and step-by-step instructions for this process can be found on our support page.

Mailing List

How often do you send emails?
We typically send emails twice per month.
What types of communication should I expect to receive if I sign up for the NiagaraMods mailing list?
We try to provide a mix of content including free library and product announcements, software updates, and new blog articles.
Will you share my email address with third parties?
No. We are committed to our users’ privacy. We will never sell or share your email address or any other personal information you provide including your name, company, address, etc.
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